How to Choose a Repair Shop

How to pick a shop that’s right for your auto repair

Look for these symbols of excellence. They indicate the shop cares about you, their reputation and ongoing training and quality work.

ASE (Automotive Service Excellence) Certified
NAPA Auto Care Center
BBB Accredited Business
AAA Approved Auto Repair

Call a local quality national auto parts chain in your neighborhood like NAPA. Ask the parts store owner or manager where they take their car and who they think the best shops are in town.

Ask about their warranty, both local and nationwide. It should be at least 12 months, 12,000 miles and the progressive shops will have a 36/36 warranty or better.

Establish and grow a relationship. Bouncing from shop to shop and never creating a relationship is unfruitful. When you are in a pinch with car repairs (For example your car breaks down and you’re planning to leave for vacation the next day), your local full service repair shop that you have been patronizing regularly will work their hardest to get you on the road.

Cheapest is seldom the best. If you are price shopping a service industry like automotive repair and service, usually the consistently low priced shop is not a good choice. They often have a worthless warranty (if any), low paid and inexperienced mechanics, poor and old equipment and a constantly changing and unsatisfied clientele.

Independent repair shops (not dealerships) traditionally have the best customer service ratings and attention to detail.

You DO NOT have to patronize the Original Equipment (OE) dealership that sells your make of vehicle to maintain your manufacturer’s warranty. By an act of congress in 1975 (Magnuson-Moss act), vehicle owners do not have to have their vehicle serviced at the dealership to maintain the original manufacturer’s warranty. However, if a part fails that is covered under the original manufacturer’s warranty and you want it replaced for free, you must return the vehicle to an OE authorized service center dealer for that repair to be done for free.

Important note: This content is created to help you become more familiar with your vehicle. The information presented herein is generic in nature and applies to almost every vehicle on the road today. For specific information and recommendations for your particular vehicle, we recommend referring to your vehicle’s owner’s manual. If you do not have one, we recommend purchasing one for your vehicle. The owner’s manual will list the proper operating procedures, maintenance intervals and requirements and the fluid types needed to keep your vehicle in a reliable and trouble free state of operation. This in turn will deliver the best return on your investment and provide you with the optimum safety and economy in operation.